Support Email: [email protected]

FAQ

1. DO I NEED CREATE AN ACCOUNT TO PLACE AN ORDER?

You can shop without creating an account.

However, creating an account with us will help you :

Track your orders and review past purchases

Request a return directly from your account.

Save your address and card details so you can shop even quicker next time.

2. HOW SECURE IS MY INFORMATION?

Please be assured that we take data protection seriously, and your information will never be shared without your consent and will only be shared with third parties who abide by applicable data protection legislation.

3. I’VE FORGOTTEN MY PASSWORD – WHAT SHOULD I DO?

To re-set your password, follow the ‘FORGOTTEN PASSWORD’ instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

4. WHAT PAYMENT METHODS IS ACCEPTED AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?

We accept Visa, MasterCard and Paypal. First-time orders must also be sent to the cardholder’s billing address or work address. This process is not only for your security but so we can verify your details independently. To ensure that you don’t experience any delays to your order, please make sure all your details are entered correctly.

5. HOW LONG DOES DELIVERY TAKE, AND HOW MUCH WILL IT COST?

Delivery is usually via ground shipping and takes up to 7~10 business days. There is a flat rate shipping fee of $12 for US Domestic and $18 Worldwide Shipping

6. DO YOU SHIP TO MULTIPLE ADDRESSES?

We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination. To prevent fraudulent purchases we are only able to ship to the billing address provided for first time customers.

7. WHY ARE SOME ITEMS MARKED AS FINAL SALE?

During our sale clearance, products are final sale and cannot be returned or exchanged.

8. CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?

Once an order is placed, you will have up to 12 hours to modify or cancel it, after the 12 hour threshold, we can modify any orders if you send us an email to [email protected]

9. HOW CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive an email containing your tracking number to track your package. If you have registered, you can also follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.

10. HOW DO I RETURN AN ITEM?

Making a return is easy. You have 14 days to decide whether to keep your items, simply request a returns merchandise authorization (RMA) number from your account or from our contact page and return your items within 30 days of receipt, your account will be fully refunded to the original form of payment.

[email protected]