Support Email: [email protected]

Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

In each product, we provide an Estimated Arrival time when you place an order, the estimated time = processing time (3 to 5 working days) + shipping time ( 5 to 7 working days ).

On the menu, there will be a registration link for you to sign up for an account, or simply, when you make a purchase, your account will be created.

When you wish to change your address, please send us an email within 3 days after placing your order. If your order has already been shipped, we apologize, but we cannot modify

Visit the link https://jeannechic.com/orders-tracking/ and enter your order ID and billing email to track your order.

No, we do not store credit card information on file for security reasons. Your payment details are processed securely through our payment gateway at the time of purchase, and we do not retain this sensitive information. Your privacy and security are of utmost importance to us.

As tax regulations vary depending on your location and the products you purchase, sales tax may be applicable to your order. The tax amount, if any, will be calculated and added to your total purchase during the checkout process. Please note that the final sales tax amount will depend on factors such as your shipping address and the applicable tax laws in your jurisdiction. If you have any specific questions or concerns regarding sales tax, feel free to contact our customer support team for assistance.

To determine if we ship to your country, please proceed to the checkout page and enter your shipping address. Our system will automatically verify if we can deliver to your location based on the shipping information provided. If your country is not listed during the checkout process, unfortunately, we may not be able to ship to your location at this time. However, we are continuously working to expand our shipping capabilities to reach more customers globally. If you have any questions or need further assistance, please feel free to contact our customer support team, and we’ll be happy to help.

The packaging of your items depends on several factors, including the availability of products, their size, and your shipping preferences. In some cases, multiple items may be shipped together in one package for convenience and cost-effectiveness. However, if you’ve ordered items that are fulfilled by different suppliers or warehouses, they may arrive separately to ensure timely delivery. Rest assured that regardless of the packaging method, we strive to ensure that your items are securely packaged to prevent any damage during transit. If you have specific instructions or concerns regarding packaging, please feel free to contact our customer support team, and we’ll do our best to accommodate your requests.

If you need to swap an item

Returns and Exchanges

Regarding our returns policy, please visit the link https://jeannechic.com/refund-and-returns-policy/ for details

If you’ve received the wrong item, we sincerely apologize for the inconvenience. Please contact our customer support team immediately at [email protected] with your order details and a description or photo of the item you received. We will promptly investigate the issue and work to resolve it as quickly as possible, whether it be by sending you the correct item or providing you with a refund or replacement. Your satisfaction is our top priority, and we appreciate your understanding as we address this matter.

Please contact our customer support team at [email protected] with your order details and photos of the damaged items. We will promptly investigate the matter and work on a solution, which may include issuing a replacement or providing a refund.

To receive customer support, you can reach out to us via email at [email protected]. Our dedicated support team is ready to assist you with any questions, concerns, or issues you may have regarding your orders, products, or any other inquiries.

If you have entered an incorrect shipping address, please contact our customer support team as soon as possible at [email protected]. Provide us with your order details, including the correct shipping address, and we will do our best to update it for you before the order is shipped out.

However, if your order has already been processed and shipped with the incorrect address, we recommend reaching out to the shipping carrier directly to see if they can assist in rerouting the package. In some cases, additional fees may apply for address corrections or rerouting, which you would be responsible for.

We understand that mistakes happen, and we’re here to help you resolve the issue to the best of our ability. Please don’t hesitate to contact us, and we’ll work with you to find a solution.

If you need to change or cancel an order after it has been submitted, please contact our customer support team as soon as possible at [email protected]. We will make every effort to accommodate your request, but please note that once an order has been processed and shipped, it may not be possible to make changes or cancellations.

If your order has already been processed but not yet shipped, we may be able to update the shipping address or modify the items in your order. However, if your order has already been shipped, we recommend following our returns policy once you receive the items.

We understand that circumstances may change, and we’re here to assist you to the best of our ability. Please reach out to us with your order details, and we’ll do our best to help.

We currently do not offer pre-orders for items that are sold out. However, we recommend keeping an eye on our website for updates on product availability. Often, sold-out items may be restocked in the future, and you can purchase them once they become available again.

Alternatively, you can sign up for notifications on our website to be alerted when the item you’re interested in is back in stock. Simply visit the product page of the sold-out item, and you’ll find an option to subscribe to notifications for restocking.

If you have any further questions or need assistance, please don’t hesitate to contact our customer support team, and we’ll be happy to help.